Privacy Policy
Effective date: August 29, 2026
Valley Design and Build, LLC, publicly marketed as Valley Design & Build (“Valley Design & Build,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://remodel-az.com/, contact us, request a consultation, schedule an appointment, or communicate with us by phone, text message, email, website chat, social media, or another channel.
Information we collect
We may collect information that you voluntarily provide, including your name, email address, telephone number, preferred contact method, project address or general location, remodeling interests, budget or scheduling information, photographs or documents you choose to provide, appointment details, and the content of your communications with us.
We may also collect limited technical information when you use our website, such as IP address, browser and device information, pages viewed, referring pages, and cookie or analytics data. The information actually collected depends on the tools enabled on the website.
How we use information
We may use personal information to:
- Respond to inquiries and consultation requests.
- Discuss, evaluate, schedule, and perform remodeling services.
- Send appointment reminders, project updates, requested information, and customer-service communications.
- Send marketing communications only when permitted and when the recipient has provided any consent required for that channel.
- Operate, secure, troubleshoot, and improve our website and business systems.
- Maintain business records, prevent fraud or misuse, and comply with legal obligations.
Calls, text messages, and AI-assisted communications
When you provide a telephone number and give the applicable consent, Valley Design & Build may contact you by telephone or text message about your inquiry, consultation, appointment, or project. Some communications may be sent using automated technology, a prerecorded message, or an artificial-intelligence-generated voice. Our website chat, messaging, email, or phone systems may also use an AI-assisted agent to answer common questions, collect information, or help schedule a consultation.
AI-assisted communications are provided for convenience and may not always be complete or accurate. You may ask to speak with a human representative at any time. Please do not send highly sensitive information through an AI-assisted channel.
Consent to receive marketing calls or text messages is not a condition of purchasing services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for assistance. You may also request that we stop calling by telling us during a call or contacting us at 480-331-7008 or vdb@remodel-az.com.
How we share information
We may disclose information to service providers that help us operate our website, scheduling, customer communications, project administration, analytics, security, or other business functions. Those providers receive information only as reasonably necessary to perform services for us. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business transaction.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors or service providers that support customer service and business operations. Text-message originator opt-in data and consent will not be shared with third parties for their own marketing or promotional use.
We do not sell text-message opt-in data or consent.
Data retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no website, storage system, or transmission method can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information that we maintain, subject to legal and operational exceptions. You may unsubscribe from marketing emails using the link provided in the message, reply STOP to text messages, or ask us to stop calling. Transactional communications that are necessary to respond to an active request or perform an agreement may continue as permitted by law.
Browser controls may allow you to limit cookies or similar technologies. Disabling them may affect some website functions.
Children’s privacy
Our website and services are intended for adults seeking remodeling services and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-party services and links
Our website may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.
Contact us
Valley Design and Build, LLC
Public brand: Valley Design & Build
Phone: 480-331-7008
Email: vdb@remodel-az.com
Website: https://remodel-az.com/